CPNI Training & Compliance Management Portal

Protect Your Customers. Protect Your Business. Stay CPNI Compliant.

Customer Proprietary Network Information (CPNI) compliance is not optional for telecommunications providers. Every employee with access to customer account information must understand their responsibility to protect sensitive customer data and follow strict FCC regulations regarding how that information is accessed, disclosed, and used. A single employee mistake, unauthorized disclosure, or failure to maintain proper CPNI procedures can expose your company to serious regulatory penalties, investigations, customer trust issues, and reputational damage. Our complete CPNI Training and Compliance Management Portal gives your organization everything needed to train employees, document compliance, track completion, and maintain the records necessary to demonstrate ongoing CPNI compliance.

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What is CPNI?
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Who Needs Training?
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CPNI Filing Service
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CPNI Employee Training
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Compliance Management Portal
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Why CPNI Compliance Matters

CPNI includes sensitive customer information such as calling records, service usage details, billing information, account information, service subscriptions and features, and telecommunications service details. Telecommunications companies have a legal obligation to protect this information and ensure employees understand exactly what they can and cannot do with customer data.

Failure to properly train employees or maintain adequate CPNI compliance procedures can result in:

✗ FCC investigations and enforcement actions
✗ Significant monetary forfeitures and penalties
✗ Compliance audits and corrective action requirements
✗ Increased legal exposure
✗ Loss of customer confidence and damage to your company's reputation
✗ Potential disciplinary actions for employees who violate CPNI policies

A single unauthorized account disclosure or a failure to verify a customer's identity before releasing information can create substantial regulatory and business consequences.

Complete CPNI Training Solution

Comprehensive Employee CPNI Training

Our online training course teaches employees how to properly identify, handle, secure, and protect CPNI. Training topics include:

What CPNI is and why it matters
FCC CPNI rules and requirements
Customer identity verification procedures
Proper handling and disclosure of customer information
Social engineering and impersonation threats
Password and account security best practices
Real-world CPNI violation scenarios
Employee responsibilities and consequences for non-compliance

CPNI Compliance Management Portal

Our powerful employer portal allows your organization to easily manage all CPNI compliance activities in one centralized system. Features include:

Employee Enrollment & Management

Add employees, assign training courses, and manage your entire workforce from a single dashboard.

Completion Tracking

Monitor employee progress and verify that all required personnel have completed their CPNI training.

Certificates of Completion

Every employee who successfully completes the course receives an official Certificate of Completion, providing documented proof of training.

Compliance Record Retention

Maintain secure records of employee training history, completion dates, and certificates to support your internal compliance program and demonstrate due diligence.

Annual Renewal Training

CPNI compliance is an ongoing responsibility. Our yearly renewal course ensures employees remain informed of current requirements, best practices, and emerging security threats.

Why Choose Our CPNI Compliance Platform?

Automated Compliance Management

Stop managing spreadsheets, paper certificates, and manual reminders. Our portal automates the process of assigning training, tracking completion, and maintaining compliance records.

Reduce Regulatory Risk

Proper employee education and documented training can significantly reduce the risk of accidental CPNI violations and demonstrate your commitment to protecting customer information.

Always Audit Ready

When compliance documentation is needed, your records, training history, and employee certificates are available in one organized system.

Don't Let One Mistake Become a Costly Compliance Failure

CPNI violations can occur from something as simple as an employee releasing customer information to the wrong person, failing to properly authenticate a caller, discussing account details where unauthorized individuals can hear, or improperly accessing customer records. The cost of non-compliance can far exceed the cost of prevention.

Train. Track. Certify. Stay Compliant.

Protect your customers, your reputation, and your business with a complete CPNI compliance solution.

💬 Not sure where to start? Our free compliance check → identifies exactly what your company needs.
FAQ

Frequently Asked Questions

Customer Proprietary Network Information — sensitive data about a customer's telephone service including call records, billing data, and usage patterns, protected under 47 U.S.C. § 222.
March 1 each year, covering the prior calendar year. It must be signed by a company officer and submitted via the FCC's ECFS system.
All employees and contractors with access to customer data, account systems, or telecommunications records — at initial onboarding and annually thereafter.
Up to approximately $237,268 per day per violation, and up to approximately $2.37 million for a single ongoing violation. FCC enforcement actions can also include investigations, notices of apparent liability, and mandatory corrective action.
Data breaches involving CPNI must be reported to the FBI and the U.S. Secret Service within 7 business days of discovery.
Yes. Something as simple as releasing customer information to the wrong person, failing to authenticate a caller, or discussing account details in an unsecured setting can trigger FCC enforcement. Proper training is your most effective defense.
It enrolls employees, assigns training courses, tracks completion, issues Certificates of Completion, maintains training records for audit purposes, and sends renewal reminders annually.
Yes. We prepare the annual CPNI certification statement and file it via FCC ECFS by March 1 — you just need to sign the officer certification.
Reduce Regulatory Risk Failure to properly protect CPNI can result in FCC enforcement actions, investigations, substantial fines, and reputational damage. Proper employee training helps demonstrate your company's commitment to compliance and due diligence. Meet FCC Compliance Expectations The FCC expects telecommunications providers to educate personnel who have access to customer information. Our program provides documented training materials, employee acknowledgments, and tracking tools that support your compliance efforts. Prepare for Audits Whether facing a customer complaint, FCC inquiry, or compliance audit, having documented employee training records can significantly strengthen your compliance posture. Protect Customer Data Employees frequently handle sensitive customer information including call records, account information, billing data, provisioning details, and service records. This training teaches proper handling procedures and security best practices. Save Time and Resources Developing a comprehensive CPNI training program from scratch can take weeks of research and preparation. Our turnkey solution allows you to implement a professional training program immediately. Designed for Telecommunications Providers Unlike generic privacy training, this program is tailored specifically for telecommunications companies and addresses the unique requirements associated with FCC CPNI regulations. What's Included In the CPNI Employee Training Course Our Comprehensive Employee Training Manual is a professionally designed training course that covers: CPNI fundamentals and FCC requirements Criteria for qualifying as CPNI Authorized and unauthorized uses of customer information Customer authentication procedures Password and account security standards Data access control measures Record retention policies Incident reporting protocols Third-party and vendor access guidelines Real-world compliance examples and scenarios Employer Portal for Record Management Employee Certification Completed mandatory training Understood company policies Agreed to adhere to CPNI procedures Accepted responsibility for protecting customer information Training Attendance Logs Documentation templates for: New Hire Orientation Annual refresher training Department-specific training Compliance record management Employee Testing & Assessment Materials Quizzes to verifying employee knowledge on: FCC requirements Company policies Security protocols Reporting responsibilities Annual Refresher Training Program: Ready-to-use resources for continuous compliance training and employee recertification. Audit-Ready Documentation Package Management & Compliance Tracking Forms Tools for recording: Training completion dates Employee certifications Compliance evaluations Necessary corrective actions
VoIP Providers CLECs ISPs Wireless Providers CPaaS Companies Resellers MVNOs Telecommunications Startups Established Telecom Carriers

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CPNI Training & Compliance Management Portal?

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Disclaimer: STIRSHAKEN.AI provides filing assistance, compliance guidance, and document preparation services only. We are not a law firm and do not provide legal representation or legal advice. Results may vary. For legal matters, please consult a qualified telecommunications attorney. All FCC, USAC, and regulatory filings are prepared on your behalf subject to your review and approval.